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SlingPlayer or Setup Assistant is telling me that I have a weak or no video signal but I have a good Internet connection.


Don't panic if you see a message in SlingPlayer or the Slingbox Setup Assistant that says, We're not detecting any video or Weak or no video signal. Here's what may be going on.

These messages may have nothing to do with your Internet connection.

Typically, this happens in these situations:

1. You're setting up a Slingbox with a tuner in it and you haven't scanned for channels yet.
The Slingbox may have come from the factory pre-tuned to a channel that you don't receive well in your area, or you may have previously set up your Slingbox and have moved.

not_detecting_video.jpg

In these cases, you get that message because the Slingbox isn't getting a good, strong television signal during the setup process. Once you scan the channels and change the Slingbox to a station that has a good signal in your area, you should be fine.


2. There are problems with the cables and the connections to your audio/video device.
Your Slingbox isn't getting a good video signal because of these problems. Double-check the cables and the connections.

weak_signal.jpg


3. You're getting a weak signal from a TV station's broadcast.
With digital broadcasting, there's what's called the "cliff's edge" effect. Either you get a good, strong signal or almost nothing. With an analog signal, you'd get static if there was a weak signal. With digital, it's pretty much all or nothing. If you're having problems receiving one of your favorite digital channels, try getting a better antenna that's designed for digital broadcasts.

Related Information
Some of my channels are missing in SlingPlayer. I can view them the regular way on my TV, so what's going on?
You've set up your SlingCatcher and it's not showing you all of the channels that you normally receive. How can you fix this?
Selecting Digital (Clear QAM) results in fewer channels in SlingPlayer Guide
If you've configured your Slingbox PRO-HD to use Digital (Clear QAM), you'll likely see fewer channels available in the SlingPlayer Guide.


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