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Troubleshooting


While you are home
Installation and Setup
Full Screen video may disappear in the SlingPlayer for Mac
Did your screen just turn black when you were trying to watch TV in Full Screen Mode?
My SlingPlayer for Mac window disappeared. How do I get it back?
What the heck? Where did the SlingPlayer go?
General Information
How do I manually update the firmware on my Slingbox from my Macintosh computer?
Step-by-step instructions for manually updating the firmware on your Slingbox from your Macintosh computer.
Setting up your Slingbox when your home router is an Airport Express
Unfortunately, the Apple Airport Express cannot currently work with a Slingbox, at least not without some help. This article provides the details.
The Slingbox and your A/V equipment
How do I use my Apple TV™ with my Slingbox?
Own a brand-new Apple TV™? Wanna use it with your Slingbox? Here's how!
While you are away (aka Remote Viewing)
Installation and Setup
Remote Viewing Picture Quality: Some common reasons for poor picture quality
This article lists some of the most common reasons why picture quality might be poor when you're viewing your Slingbox remotely. It also offers some possible solutions.
Using the SlingPlayer with a VPN Connection with your Macintosh computer
This article includes some tips on how best to set up your Macintosh computer for the ideal Slingbox experience while VPN is enabled.
General Information
What's Port Forwarding/Port Mapping?
So how do we connect to our network when we're out and about and we want to watch our shows or catch today's news highlights? A simple technique called Port Forwarding.
Where can I find the Slingbox ID for my Slingbox?
Setting up SlingPlayer on a remote computer and can't figure out how to connect to your Slingbox? What you need is the Finder ID of that Slingbox. This article will tell you where you can find it.
The Slingbox and your A/V equipment
Virtual Remote Control Troubleshooting
This article has simple troubleshooting tips for selecting the correct virtual remote within your SlingPlayer software.
The Slingbox on your home network
Recommended Routers and Bridges
Which routers and bridges will work best with my Slingbox?
Remote Viewing Troubleshooting
Internet Security and Personal Firewalls
Internet security and firewall software, such as Norton Internet Security or ZoneAlarm, is designed to keep your home network safe from viruses or damaging attacks. As a side effect, some Internet security software might designate the Slingbox as a 'hostile' device on your network. If you are running these software programs, consult the software manufacturer's user manual to find out how you can designate the Slingbox as a safe or trusted device.
Using the SlingPlayer Behind a Company Firewall
If your computer is running SlingPlayer behind a company firewall, the firewall may prevent you from watching your favorite shows. Here are some solutions.
What's a Slingbox ID, Finder ID or Slingbox Finder ID?
This article explains what your Slingbox ID, Finder ID or Slingbox Finder ID is.


Related Information
SlingPlayer for Mac OS X Frequently Asked Questions
SlingPlayer for Mac v1.0 User Guide
Download a PDF of the SlingPlayer for Mac User Guide.
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