SlingCatcher Support

Help watching all your digital media on your TV.


		SlingCatcher Update Available See what is new in the SlingCatcher Software Updates (December 2008).		SlingCatcher Setup Videos Watch the folks from the Sling Media Support Video Blog setup a new SlingCatcher.
		Let's get started! All kinds of help getting your SlingCatcher all hooked up.		SlingPlayer Help connecting to your Slingbox from your SlingCatcher.
		SlingProjector Help using and troubleshooting the SlingProjector software.		My Media and SlingSync Help enjoying your music and video files on your SlingCatcher.
		Troubleshooting Help getting solutions for SlingCatcher problems.		Documentation All your SlingCatcher documentation, including a PDF of the SlingCatcher User Guide.

Top SlingCatcher Support Issues

My SlingCatcher won't stream at speeds above 200-300 Kbps. It's also slow to respond to remote control commands. What can I do about this?
Unless you've updated the SlingCatcher Software ("firmware"), some network software may interfere with the SlingCatcher's ability to stream video at high speed. We've seen this problem when a computer on your home network has "Network Magic" or "Linksys EasyLink Advisor" (LELA) software installed.

How do I program the SlingCatcher remote control?
This article explains how to program SlingCatcher's remote so that it can control your other devices.

Can I stream HD from my Slingbox PRO-HD to my SlingCatcher?
This article explains streaming from a Slingbox PRO-HD to a SlingCatcher.

Troubleshooting problems with USB drives connected to SlingCatcher
Here are some helpful tips on how to get a difficult USB hard-drive to work as an exernal drive on your SlingCatcher.

File Playback and Conversion FAQ For SlingCatcher
This article explains what files and formats are playable by SlingCatcher’s "My Media" application. It also provides guidelines on how to create or convert files that will play on SlingCatcher.

Some help fixing problems when your SlingCatcher screen is black
Usually this is because your SlingCatcher is set to a resolution that your TV doesn't support. Here's some help.

SlingCatcher: Video quality from my Slingbox is poor or audio/video sync is off
This article explains what may cause poor video quality, or problems with the audio and video not synching correctly.

How do I install software updates for the SlingCatcher?
When I use SlingCatcher, there’s a message on my TV screen that says that there is new software available. What is this and how do I install it?

I'm getting a "SlingCatcher is unable to connect to your home network" error
If you have problems connecting to your home network when you set up your SlingCatcher, here's what to do.

My computer freezes when I use SlingProjector
If SlingProjector causes your computer to become unresponsive, please look here for some help.

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Info about SlingCatcher

Installation and Setup
	SlingCatcher User Guide Download a PDF of the SlingCatcher USer Guide.
General Information
	File Playback and Conversion FAQ For SlingCatcher This article explains what files and formats are playable by SlingCatcher’s "My Media" application. It also provides guidelines on how to create or convert files that will play on SlingCatcher.
	Technical specs for SlingCatcher, SlingProjector, and SlingSync/My Media Technical specifications and system requirements for the SlingCatcher, SlingProjector, and SlingSync/My Media software and hardware products.
Troubleshooting
	SlingCatcher: Basic Troubleshooting Some of the most common symptoms and solutions for SlingCatcher troubles.
Contact Sling!
	Provide SlingCatcher Feedback Do you have an idea for a new SlingCatcher feature? Been wondering why the SlingCatcher, SlingProjector or SlingSync doesn't do this or that? Want some easier way to do some repetitive task? Let us know and help make SlingCatcher rock.