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Troubleshooting

Settings
Installation and Setup
Configuring a Logitech Harmony remote for SlingCatcher
Got a Logitech Harmony remote control? Here's how you can set it up to work with your SlingCatcher.
How do I install software updates for the SlingCatcher?
When I use SlingCatcher, there’s a message on my TV screen that says that there is new software available. What is this and how do I install it?
Programming the Sling Media Remote colored buttons
Instructions for how to use and program the colored buttons on your SlingCatcher remote control.
General Information
Here are all of the commands for SlingCatcher's remote control
SlingCatcher's remote control has a number of "hidden" commands. Here's all of them and how to use them.
SlingCatcher Remote Explained
A tour of the SlingCatcher remote control.
What do the lights on the front of the SlingCatcher mean?
A description of what the lights on the front of your SlingCatcher are telling you.
What’s going on when I change video zoom modes?
What you see in these zoom modes is dependent on three things: The aspect ratio of your TV, the format of the original video, and the video output settings on SlingCatcher.
Troubleshooting
After updating SlingCatcher Desktop, SlingProjector Performance and Options settings are improperly set
I just updated SlingCatcher Desktop, and now the Performance and Options settings within SlingProjector are wrong. What can I do?
Did you get an "Ordinal 248" error when installing SlingCatcher Desktop software?
If you got an "Ordinal 248" error when installing SlingCatcher Desktop software, here's what you can do to fix things.
Did you get an "Unable to display dialog" error when installing SlingCatcher Desktop software?
If you got an "Unable to display dialog" error when installing SlingCatcher Desktop software, here's what you can do to fix things.
I'm getting a "SlingCatcher is unable to connect to your home network" error
If you have problems connecting to your home network when you set up your SlingCatcher, here's what to do.
My SlingCatcher won't stream at speeds above 200-300 Kbps. It's also slow to respond to remote control commands. What can I do about this?
Unless you've updated the SlingCatcher Software ("firmware"), some network software may interfere with the SlingCatcher's ability to stream video at high speed. We've seen this problem when a computer on your home network has "Network Magic" or "Linksys EasyLink Advisor" (LELA) software installed.
Setting up your SlingCatcher using a static IP address
When you set up SlingCatcher for the first time, you must use DHCP. Once your SlingCatcher has been set up, you can change its settings to use a static IP address. Here's how to do this.
SlingCatcher: Basic Troubleshooting
Some of the most common symptoms and solutions for SlingCatcher troubles.
SlingCatcher's remote is incorrect in SlingPlayer. Is there anything I can do?
You've connected your SlingCatcher to your Slingbox and have gone though the Setup Assistant. The wrong remote appears in SlingPlayer. Why does this happen?
SlingProjector background application doesn't shut down when using Windows Vista
I'm using SlingProjector with Windows Vista, and the background application won't shut down after I exit SlingProjector. What can I do?
SlingProjector projection region is always 640x480
When I use SlingProjector, the projection region is always 640x480. What can I do?
Some help fixing problems when your SlingCatcher screen is black
Usually this is because your SlingCatcher is set to a resolution that your TV doesn't support. Here's some help.
What do I do if the SlingCatcher Software update fails?
Having problems updating SlingCatcher Software, the "firmware" inside your SlingCatcher? Here are some steps to take.
SlingPlayer
Installation and Setup
How do I manually change the Slingbox video resolution in the SlingCatcher interface?
Instructions for manually adjusting the resolution of video streaming from your Slingbox to your SlingCatcher.
Programming the Sling Media Remote colored buttons
Instructions for how to use and program the colored buttons on your SlingCatcher remote control.
General Information
How do I disconnect a Slingbox using SlingCatcher?
Instructions for how you disconnect from your Slingbox from the SlingCatcher SlingPlayer interface.
Troubleshooting
All my 16:9 content from DVB-T channels show up as 4:3 on my TV when watched through the SlingCatcher
The SlingCatcher can get the aspect ratio wrong when watching some content coming from the built-in DVB-T tuner in the Slingbox PRO sold in Europe. Here are some fixes.
I added a Slingbox to my SlingAccount, but I don't see it in SlingCatcher
if you set up a new Slingbox and added it to your Sling Account, it will not automatically show up in the Slingbox listing in SlingCatcher. Here is some more info on how to fix the problem.
Resetting your SlingCatcher
If other troubleshooting methods don't work, you may need to reset your SlingCatcher. Here's how.
Slingbox Software must be up to date to work with SlingCatcher
For best results with your SlingCatcher, keep your Slingbox Software (also known as "firmware") up to date. Here's why.
SlingCatcher freezes after streaming video from a Slingbox for a long, long time
We are aware of an issue with the SlingCatcher freezing after streaming video for a long, long time. Here are some details.
SlingProjector
General Information
Uninstalling SlingProjector using the "SlingCatcher Desktop" entry
If you need to uninstall SlingProjector, you'll need to look in the Windows Add or Remove Programs control panel. There, you'll see an entry for "SlingCatcher Desktop."
What’s going on when I change video zoom modes?
What you see in these zoom modes is dependent on three things: The aspect ratio of your TV, the format of the original video, and the video output settings on SlingCatcher.
Troubleshooting
My computer freezes when I use SlingProjector
If SlingProjector causes your computer to become unresponsive, please look here for some help.
SlingProjector stops working after you change your display settings on your computer
SlingProjector stops working properly if you change your display settings on your computer while SlingProjector is running. This means changing the resolution of your screen or adding a second display or even docking your portable so that the display changes to a desktop display.
Other
SlingProjector Performance/Connection Status indicators
An explanation of the two status indicator icons that can appear in the bottom quarter of the SlingProjector interface.
Using Full Desktop mode in SlingProjector
Information on using Full Desktop mode, one of the ways that you can use SlingProjector to transmit images from your PC to your SlingCatcher (and into your TV).
Using SlingProjector
To get you started, here's a summary of using SlingProjector.
My Media
General Information
File Playback and Conversion FAQ For SlingCatcher
Files and formats playable by SlingCatcher’s "My Media" application.
Technical specs for SlingCatcher, SlingProjector, and SlingSync/My Media
Tech specs for SlingCatcher, SlingProjector, and SlingSync/My Media.
Troubleshooting
My Media files don't seem to have any audio
Some reasons why you may not hear what your files are playing.
SlingCatcher is taking FOREVER to scan my USB hard drive
Some reasons why this may be happening and how to work around the problem in the future.
Troubleshooting problems with USB drives connected to SlingCatcher
Here are some helpful tips on how to get a difficult USB hard-drive to work as an exernal drive on your SlingCatcher.

Related Information
What's in the SlingCatcher Software update (November 2008)
This SlingCatcher software update resolves a number of issues and adds new features.


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