| | Frequently Asked Questions
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Here are some of the most commonly asked questions about SlingPlayer Mobile for BlackBerry. Just click the question to reveal the answer. |
- What do I need to know before I get started?
- SlingPlayer Mobile for BlackBerry is currently available for select BlackBerry models that are running specific versions of BlackBerry device software, or firmware. At downloads.slingmedia.com, you can find a list of supported devices, as well as the device software versions that are required.
- How do I get it?
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The only way to get SlingPlayer Mobile for BlackBerry is to download it directly to your phone from our mobile web site:
http://mobile.slingmedia.com
We do not have a desktop download of the BlackBerry software currently available.
- The mobile web site says my phone isn't supported. I think it is!
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If you try to download SlingPlayer Mobile for BlackBerry from mobile.slingmedia.com, and you're getting an error telling you that your phone isn't supported -- even though you're sure that your phone is supported -- the problem may be with how your phone's browser is set up.
If your BlackBerry smartphone is set to identify itself as anything other than BlackBerry, our mobile site can’t tell if it is a supported model or not. To fix this, go to Options > Browser Configuration on your phone and set the Browser Identification or Emulation Mode to BlackBerry. Then try again.
- Will SlingPlayer Mobile for Blackberry work with my device?
- Sling Media has tested SlingPlayer Mobile for BlackBerry on the following devices:
| United States: |
Canada: |
United Kingdom: |
- BlackBerry Bold from AT&T
- BlackBerry Curve 8900 from T-Mobile*
- BlackBerry 8820 from AT&T*
- BlackBerry Curve 8320 from AT&T*
- BlackBerry Curve 8320 from T-Mobile*
- BlackBerry Pearl Flip 8220 from T-Mobile*
- BlackBerry Pearl 8120 from AT&T*
- BlackBerry Curve 8350i from Sprint Nextel*
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- BlackBerry Bold from Rogers Wireless
- BlackBerry Curve 8900 from Rogers Wireless
- BlackBerry 8820 from Rogers Wireless *
- BlackBerry Curve 8320 from Rogers Wireless *
- BlackBerry Pearl Flip 8220 from Rogers Wireless *
- BlackBerry Pearl 8120 from Rogers Wireless *
- BlackBerry Curve 8350i from TELUS*
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- BlackBerry Bold
- BlackBerry Curve 8900*
- BlackBerry 8820*
- BlackBerry Curve 8320*
- BlackBerry Pearl Flip 8220*
- BlackBerry Pearl 8120*
| *Supported by SlingPlayer Mobile when used with a Wi-Fi connection.
- Are there specific BlackBerry device software (or firmware) requirements? Are there network requirements?
- You need 3G wireless service and/or Wi-Fi Internet connectivity with a network download speed of 120 Kbps (or higher), 2 MB free memory for installation on your device, plus the minimum device firmware versions listed below. (To check the firmware version on your BlackBerry device, select Options from your home screen, and then select About. The third line shows the version of the firmware that’s installed on the device.)
United States:
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United Kingdom:
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- Bold – minimum 4.6.0.0 and above; optimal at 4.6.0.167 and above
- 8900 – minimum 4.6.1.0 and above; optimal at 4.6.1.114 and above
- 8820 – minimum 4.5.0.0 and above; optimal at 4.5.0.110 and above
- 8350i – minimum 4.6.1.0 and above; optimal at 4.6.1.83 and above
- 8320 – minimum 4.5.0.0 and above; optimal at 4.5.0.81 and above
- 8220 – minimum 4.6.0.0; optimal at 4.6.0.180 and above
- 8120 – minimum 4.5.0.0; optimal at 4.5.0.110 and above
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- Bold – minimum 4.6.0.0 and above; optimal at 4.6.0.167 and above
- 8900 – minimum 4.6.1.0; optimal at 4.6.1.92 and above
- 8820 – minimum 4.5.0.0 and above; optimal at 4.5.0.110 and above
- 8320 – minimum 4.5.0.0 and above; optimal at 4.5.0.81 and above
- 8220 – minimum 4.6.0.0; optimal at 4.6.0.174 and above
- 8120 – minimum 4.5.0.0 and above; optimal at 4.5.0.110 and above
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- Are there any other requirements?
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For easy access to your Slingbox(es) and your Mobile Favorites list of preferred channels, you need to be using SlingPlayer 2.0 for Windows. (Or, at least, you must have used SlingPlayer 2.0 for Windows at some point to set up your Sling Account and Mobile Favorites list). If you live in the US and use a Windows PC, you're probably all set to enjoy the great new features in SlingPlayer Mobile for BlackBerry.
If you're a Mac user, or if you live outside the US or Canada, then you don't have access to SlingPlayer 2.0 for Windows ... so you probably don't have a Sling Account fully set up with information about your Slingbox and Mobile Favorites list. Because of this, you'll need to add your Slingbox manually, and you won't have access to the Mobile Favorites feature.
- What the heck is a Sling Account, and why do I need one?
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If you live outside the US or Canada, or if you're a Mac user, you may not be familiar with Sling Accounts. A Sling Account manages your Sling profile, which includes connection info for your Slingbox(es), password(s) for your Slingbox(es), and your Mobile Favorites list, which is a special list of channel favorites for use just with SlingPlayer Mobile. SlingPlayer Mobile for BlackBerry retrieves Sling Account info, so you can fully enjoy SlingPlayer Mobile for BlackBerry.
However, SlingPlayer 2.0 for Windows is currently the only desktop software that supports Sling Accounts. If you didn't set up your Slingbox using SlingPlayer 2.0 for Windows, you won't have access to all these cool features, unfortunately. You'll need to add your Slingboxes manually using SlingPlayer Mobile for BlackBerry, and you won't have access to the Mobile Favorites feature. As soon as SlingPlayer 2.0 is available in Europe -- and for Mac users -- you'll have full access to these features.
- Can I use SlingPlayer Mobile for BlackBerry with my mobile phone's data plan?
- A lot depends on your provider and their data plan. Some cellular phones and carriers may require you to change specific settings to allow video streaming from your Slingbox to your mobile phone. If you can view your Slingbox on a computer outside of your home network -- but you can't watch TV from your Slingbox on your mobile phone -- check with your carrier to ensure that your phone and data plan are configured to allow video streaming from your Slingbox.
SlingPlayer Mobile for BlackBerry has a 30-day free trial period. Please try it on your phone with your data plan before you buy it.
- How easy is it to switch back and forth between texting messages and watching SlingPlayer?
- SlingPlayer works like other BlackBerry applications. Just press the Menu key on your BlackBerry and then select Switch Application.
- How do I check if my BlackBerry is up to date?
- Here is an article with some details that will help:
How to check for and install BlackBerry device software updates
- How can I get the best streaming with SlingPlayer Mobile for BlackBerry?
- To get the best streaming video from SlingPlayer Mobile for BlackBerry, follow the instructions here:
SlingPlayer Mobile: How to optimize streaming performance |
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