Troubleshooting

Installation troubles

Installation and Setup

Where do I find my SlingPlayer Mobile Registration Key?
Looking for the registration key for your SlingPlayer Mobile software? This article tells you how to find it.

General Information

How do I move my SlingPlayer Mobile registration to my new phone?
Your SlingPlayer Mobile Registration Key is only good on one device at a time. See this article for details on what to do if you get a new phone and need to move your registration to that new device.

Problems watching the darn thing

Installation and Setup

My Palm Treo keeps resetting or gives me strange error messages while I am watching TV!
Palm Treo giving you grief while watching the SlingPlayer? Here are some troubleshooting steps to help determine why.

My Palm Treo keeps resetting while I am watching TV!
Palm Treo giving you grief while watching the SlingPlayer? Here are some troubleshooting steps to help determine why.

My Palm Treo resets when I am trying to control my TV
Palm Treo resetting while watching your SlingPlayer Mobile? Here are a few troubleshooting steps to help figure the issue out.

My Palm Treo resets when I close SlingPlayer Mobile error and alert messages!
Every so often, the Palm Treo 700P will reset unexpectedly when you dismiss an error or alert message in SlingPlayer Mobile for Palm OS BETA. This issue has been addressed in the latest version of the SlingPlayer for Palm.

My Treo gets warm and the screen dims.

SlingPlayer Mobile for Palm OS is always Locating and never Connecting
Does your SlingPlayer for Palm OS seem to get stuck on "Locating" when you try to connect to your Slingbox? See this article for more info.

When I get an incoming call and I select Ignore, the screen goes black.
The screen will go black for a short period of time after you ignore an incoming phone call when watching live TV on your Palm using the SlingPlayer Mobile for Palm OS BETA.

Why does the streaming stop on my Treo when I am using the SlingPlayer Mobile for Palm OS?
Streaming may normally stop for a number of reasons on your Treo.

Troubleshooting

SlingPlayer Mobile for Palm doesn't recognize my Slingbox password.
Your Slingbox passwords must be entered manually using the keyboard on your Treo.

Other

SlingPlayer Mobile keeps telling me "Incorrect Slingbox password. Please try again" when I try to watch my Slingbox.
This article describes what to do if you're seeing the error message "Incorrect Slingbox password. Please try again" on your SlingPlayer Mobile software.

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