Troubleshooting

Installation troubles

Installation and Setup

Where do I find my SlingPlayer Mobile Registration Key?
Looking for the registration key for your SlingPlayer Mobile software? This article tells you how to find it.

General Information

Troubleshooting

Restarting your computer may be required after installing SlingPlayer Mobile for Pocket PC and SlingPlayer Mobile for Windows Smartphone
If you use the PC installer, you may see a message that asks you to restart when installing SlingPlayer Mobile for Pocket PC or SlingPlayer Mobile for Windows Smartphone. This is normal.

Problems watching the darn thing

Installation and Setup

Audio quality may degrade while SlingPlayer Mobile is optimizing
Low-bandwidth situations can cause audio quality to degrade while your SlingStream is optimizing on SlingPlayer Mobile. Here is more info.

Troubleshooting

SlingPlayer Mobile for Pocket PC: Some remote control buttons don't behave as expected
SlingPlayer Mobile works with hundreds of devices. Still, there're a few devices that don’t have built-in support for some buttons on the SlingRemote interface (when the Remote icon on Taskbar is invoked). View this article for the solution.

Sometimes when I watch video with fast action, the picture seems to have problems.
If you’re watching video that has fast action scenes, you may notice that sometimes, the action is not completely smooth.

What to do if you're having problems with SlingPlayer Mobile for Pocket PC
Some tips and tricks to solve stability problems with SlingPlayer Mobile for Pocket PC running on a Windows Mobile 6 phone.

Other

SlingPlayer Mobile keeps telling me "Incorrect Slingbox password. Please try again" when I try to watch my Slingbox.
This article describes what to do if you're seeing the error message "Incorrect Slingbox password. Please try again" on your SlingPlayer Mobile software.