Troubleshooting

Installation troubles

How do I move my SlingPlayer Mobile registration to my new phone?
Your SlingPlayer Mobile Registration Key is only good on one device at a time. See this article for details on what to do if you get a new phone and need to move your registration to that new device.

How to uninstall SlingPlayer Mobile for Windows Smartphone
Instructions for uninstalling the SlingPlayer Mobile from your Windows Smartphone.

T-Mobile Dash: How to enter your Slingbox ID
On the T-Mobile Dash, before you enter your Slingbox ID, you have to “select” the field. Here's how!

What's New in SlingPlayer Mobile for Windows Smartphone v1.5
List of new features and bug fixes in SlingPlayer Mobile for Windows Smartphone v1.5.

What's Port Forwarding/Port Mapping?
So how do we connect to our network when we're out and about and we want to watch our shows or catch today's news highlights? A simple technique called Port Forwarding.

Where do I find my SlingPlayer Mobile Registration Key?
Looking for the registration key for your SlingPlayer Mobile software? This article tells you how to find it.

Why do I get a Pocket PC Error When I Uninstall SlingPlayer Mobile for Windows Smartphone

Problems watching the darn thing

Occasional delay when changing channels in the SlingPlayer Mobile Audio only mode

Audio quality may degrade while SlingPlayer Mobile is optimizing
Low-bandwidth situations can cause audio quality to degrade while your SlingStream is optimizing on SlingPlayer Mobile. Here is more info.

Audio or video may stutter when switching between different inputs on SlingPlayer Mobile

SlingPlayer Mobile keeps telling me "Incorrect Slingbox password. Please try again" when I try to watch my Slingbox.
This article describes what to do if you're seeing the error message "Incorrect Slingbox password. Please try again" on your SlingPlayer Mobile software.

Sometimes when I watch video with fast action, the picture seems to have problems.
If you’re watching video that has fast action scenes, you may notice that sometimes, the action is not completely smooth.

I'm installing SlingPlayer Mobile for Windows Mobile Smartphone and my custom background disappeared.
While you’re installing SlingPlayer Mobile for Windows Mobile Smartphone, the custom background that you’ve installed will change to the default background. After you’re done installing, you can change it back to your custom background.

Some of the keys on my Motorola MOTO Q 9h phone are locked while I'm streaming video
As you may have noticed, some of the keys on the Motorola MOTO Q 9h phone are locked while you're streaming video.

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