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Troubleshooting

Sorry to hear that you're having trouble with Web-based SlingPlayer. Your first step should always be making sure that you have what's needed.

Troubleshooting information

What do I need to use Web-based SlingPlayer?
To use Web-based SlingPlayer, you need a few simple things.

My remote doesn't show up (or it's the wrong remote)
If your remote doesn't show up, or if it's the wrong remote, there are a few things you can take a look at.

My Slingbox password doesn't seem to work. What do I do now?
If you forget your password, the only solution is to reset your Slingbox. Here's how.

I get no video with any SlingPlayer on the PC, the Mac, or even on Sling.com. I can't stream video at all. Why?
If you have video equipment that connects using an HDMI cable and then try to stream, you may get extremely poor or no video in SlingPlayer for Windows or Mac OS, or at Sling.com. Here's the reason and a way to fix it.

Resetting the Web-based SlingPlayer plugins for Internet Explorer (ActiveX) and Firefox
If you're using Web-based SlingPlayer, and you've gotten an error message that you need to reset the ActiveX control (Microsoft Internet Explorer) or the Plugin (Firefox) that Web-based SlingPlayer uses, here's how to do it.

Web-based SlingPlayer is asking me for an Alias, a Slingbox ID, and a password
SlingPlayer for Sling.com is asking me for an Alias, a Slingbox ID, and a password. Where do I get that information?

Web-based SlingPlayer plays audio but no video
Some suggestions if Web-based SlingPlayer plays audio, but doesn't show any video.