Home » Support » Slingbox + SlingPlayer » Web-based SlingPlayer » Troubleshooting

Troubleshooting

Sorry to hear that you're having trouble with Web-based SlingPlayer. Your first step should always be making sure that you have what's needed.

Troubleshooting information

What do I need to use Watch on Slingbox.com?
To use Watch on Slingbox.com, you need a few simple things.

My remote doesn't show up (or it's the wrong remote)
If your remote doesn't show up, or if it's the wrong remote, there are a few things you can take a look at.

My Slingbox password doesn't seem to work. What do I do now?
If you forget your password, the only solution is to reset your Slingbox. Here's how.

When I connect my set-top box to my TV with HDMI connections, I can't stream video at all using any version of SlingPlayer. Why?
If you have video equipment that connects to your TV using an HDMI cable and then try to stream, you may get extremely poor or no video in SlingPlayer for Windows or Mac OS, or using Watch on Slingbox.com. Here's the reason and a way to fix it.

Resetting the Watch on Slingbox.com plugins for Internet Explorer (ActiveX) and Firefox
If you're using Slingbox.com, and you've gotten an error message that you need to reset the ActiveX control (Microsoft Internet Explorer) or the Plugin (Firefox) that Watch on Slingbox.com uses, here's how to do it.

Watch on Slingbox.com plays audio but no video
Some suggestions if Watch on Slingbox.com plays audio, but doesn't show any video.